Complaints are usually handled in the order they are received and based upon the type of complaint. Health and Safety issues take precedence over all other complaints and are investigated as soon as possible. Most complaints are responded to within three to five business days. Gaining compliance from the violating party may take up to 30 to 60 days, however, with voluntary action on the part of the violator, we strive for all violations to be addressed within 30 days of the initial complaint.
This information is kept confidential and assists us in making sure we can contact you if we need additional information to process your request or provide you with updates if requested. Lack of contact information, inaccurate location, or unclear complaint or problem descriptions may result in delayed response times.
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The Huntington Beach Fire Department conducts free home fire safety inspections for seniors. You can also get a free smoke detector with a 10 year battery and carbon monoxide detector installed. This free service is provided by Project SHIP senior home inspection program volunteers. You can schedule an appointment online or call 714-374-1615.