The City of Huntington Beach cordially invites business community members to join a networking reception and training seminar on customer service, May 3 at 4:00 p.m. at the Huntington Beach Central Library, located at 7111 Talbert Avenue. Registration is required.
Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating the customer experience is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value – what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.
Based on his 20-years with the Walt Disney World organization along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.
Participants will learn:
• Approaches that help your employees move from a task mindset to an experience mindset.
• A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
• Four specific strategies for wowing customers every time.
• A mechanism for ensuring that your organization’s processes are designed and delivered through the “lens of the customer.”
About Dennis Snow
Dennis Snow has a passion for service excellence and has consulted with organizations around the world on the subject. Dennis’ customer service abilities were born and developed over 20 years with The Walt Disney World Company. He is now a full-time speaker, trainer, and consultant, and is dedicated to helping organizations achieve their goals in the areas of customer service, employee development, and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and Verizon Wireless. He is also the author of two best-selling business books, “Lessons From the Mouse,” and “Unleashing Excellence.”
To learn more about the speaker, visit https://snowassociates.com