City of Huntington Beach Customer Satisfaction Survey

Please take a moment to help us improve your experience with the City of Huntington Beach. The City is continuously finding ways to improve our services to you. If you were pleased with our service, or feel that our service needs attention, we would like to know. Thank you for taking the time to help us improve our services we provide for you.

1.   Which Department did you visit? (Check all that apply)
City Administration
Community Development
Community Services
City Attorney
City Clerk
City Council
City Treasury
Finance
Fire
Human Resources
Information Services
Library Services
Office of Business Development
Police
Public Works / Utilities

Year of Service
Month of Service
 
Day of Service
Time of Service

2.   Was this your first time conducting business with the City?
Yes
No
3.   Why do you conduct business with the City of Huntington Beach?
As needed for individual concerns
Frequent or on-going business with the City
4.  Was your request handled in a reasonable amount of time?
Excellent
Very Good
Satisfactory
Needs Improvement
5.  Were you able to accomplish your goal(s)?
Yes
No
Partially
6.  How would you rate the staff's knowledge and ability to respond to your questions?
Friendly and helpful
Average
Varies on each visit
Poor service
7.  How was your overall customer service experience?
Excellent
Very Good
Satisfactory
Needs Improvement
8.  Additional Comments?

Contact Information (optional)

9.   May we contact you regarding any comments?
Yes
No
If yes, please complete the following
Name
Phone
Email
10.   May we add you to our email list?
Yes
No

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