Customer Satisfaction Survey Permits/Development Services

Please take a moment to help us improve your experience with the City of Huntington Beach. The City is continuously finding ways to improve our services to you. If you were pleased with our service, or feel that our service needs attention, we would like to know. Thank you for taking the time to help us improve our services we provide for you.

1.   What services did you receive? (Check all that apply)
Inspection Services
Fire Code/Construction
Building Permit/Plan Check
Encroachment Permit
Wireless Application
Planning/Zoning Services
Grading Permit

Year of Service
Month of Service
Day of Service
Time of Service

Disagree (1)------------------------------------------------>Agree (5)
2.   The staff gave me complete and consistent answers regarding my project.
1 2 3 4 5
3.   The staff provided alternatives or suggestions to me that was helpful in moving my project along.
1 2 3 4 5
4.  The staff made alternatives available to me to respond to my questions/concerns.
1 2 3 4 5
5.  If you submitted grading/construction plans, how long was the initial City review period?
Less than 1 week
7-10 business days
10-20 business days
More than 20 days
6.  Was your request handled in a reasonable amount of time?
Very Good
Needs Improvement
7.  Were you able to accomplish your goal(s)?
No - Please help us improve our process by providing additional comments below
8.  How was your overall experience?
Needs Improvement
Additional Comments

Contact Information (Optional)

9.   May we contact you regarding any comments?
Yes No
If yes, please complete the following


Permit No.
Project Location.
10.   May we add you to our email list?
Yes No

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