In order to assist our Huntington Beach residents with financial challenges associated with the COVID-19 virus situation, we are temporarily suspending disconnections for customers unable to pay their municipal utility bill at this time. If you have questions, please contact us at (714) 536-5919 and select option 9. Phone hours are Monday – Friday 8:30am to 4pm, excluding holidays. For further information about the City’s response to the virus please visit https://hbready.com/
Check Your Account Balance and View Your Invoice
No registration is required to check your balance, view your invoice or to simply make a payment. To access and view your Municipal Billing account online all you need is your Customer Number and Account number. It’s that easy!
The City of Huntington Beach has upgraded its utility billing system and along with a newly designed billing statement, we have also updated your account number. During this process, new account numbers were generated for all of our customers. Be assured, we have retained your old account number in our system to make payments and other transactions seamless for you, with a few exceptions. However, we recommend you update your records and start using your new account number now. You will find your new account number printed on your current bill statement. We appreciate your patience during the transition. If you have questions or concerns, you can contact Huntington Beach customer service at 714-536-5919 (option 9).
To better serve our customers, the City of Huntington Beach has upgraded its utility billing software and redesigned our utility bill. The same information that was on previous bills - including an account summary, a detailed breakdown of current charges, and a water consumption graph - appears in this new format. Important messages about your service will appear in the several locations on your bill. A sample of your new bill is on the reverse side of this insert.
If you were a registered user of the City Utilities payment website or online account management, you will need to re-register using your new customer and account number which can be found on your newly designed bill statement. The web site is https://utilities.huntingtonbeachca.gov/Home.aspx
1. Do I need to use my new account number to pay my bill?
2. What if I pay my bill with...
A credit card or e-check online or by IVR phone with the City?
Unfortunately, you will not be able to transact a payment with your old account number for these specific payment options. You will need your new account number to continue with this process. Of course, we are here to help, just call 714-536-5919 (option 9) if you do not yet have your new bill statement.
Online Banking Service
We recommend that you update your online banking records with your new City of Huntington Beach account number as soon as possible.
Automatic deductions from your bank for billed charges will be processed the same way they were before your account number changed. No action is required on your part.
E-bill service from the City of Huntington Beach?
To help save resources, it is encouraged that you re-register for our E-bill using your new account number. You will continue to receive an email notifying you that a bill is available; however, until you re-register with your new account number, a paper bill will also be mailed.
3. Will the new account number affect my due date?
No, This account number change will not affect your bill due date. Your billing cycle will remain the same.
Call Monday through Friday 8:30 a.m. - 4:00 p.m. (714) 536-5919 (press 9)
Municipal Service Statements, which include water, sewer, trash, and optional FireMed service, are billed approximately every 30 days. The due date is printed on the bill. The water meter is read approximately every 30 days. The charges are calculated for the service reading period, which is noted on the right hand side of the statement.
Payments are due upon receipt of the statement.
Call (714) 536-5921 to report water emergencies such as water leaks, damaged fire hydrants, or quality concerns.