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How to stop/start service?

To start water service you may contact the Municipal Services Billing Section of the Finance Department at (714) 536-5919 (press 9) to provide the city with the required information. Normal phone hours are 8:30am to 4:00pm, Monday through Friday, except holidays. When calling, please be prepared to provide the following information:

Applicant or Company Name
Service Address
Mailing Address
Primary and Alternative Telephone Number
Driver's License Number
Social Security or Tax Identification Number*
Service Start Date
Declare if you are an Owner or Tenant

NOTE: A service application fee is charged to all new accounts and will appear on the first bill. A security deposit may be required to begin service and will also appear on your first bill.

Same day service can be done during normal business hours by paying an additional fee of $85.00 in cash. For same day service when City Hall is closed the fee is $301.00, payable in cash, and is due by 10:00 AM on the following business day after the water service has been turned on. Both cash payment need to be paid to the Cashiers in the City Treasurer's Office located on the first floor of City Hall.

If you need to come to our office, we are located at 2000 Main Street, in the Civic Center Building, on the corner of Yorktown and Main Streets. We are located on the 1st floor of the Civic Center Building.

*Requests For Utility Services in an Individual's Name

To help assure your identity matches that of the service recipient thereby protecting against future identity theft we are requesting that you provide your Social Security Number (SSN) as part of the municipal services application process. Although a SSN is not required in order to establish or obtain city services, if an individual fails to provide a SSN, the City will require the applicant to apply for service in person at City Hall with other identification as determined by the Finance Department. In addition to identifying the applicant, the SSN may be used for collection purposes if your account becomes delinquent. The City restricts access to your social security number to only those employees who require it to perform a specific job, and unless required by law or for collection purposes, your number will not be disclosed outside of the City. The City is requesting this information, as part of the furnishing of water and sewer service and the collection and disposal of garbage pursuant to its police power. (Cal. Const., Art. XI, § 7; California Gov. Code §§ 54345, 54346, 54357, 61621; California Public Util. Code § 12810; California Water Code § 71689.22.)

*Requests for Utility Services in a Business Name

Accounts to be established in a business name will require a Federal Tax ID number and the most recent copy of the Statement of Information filed with the State of California. An individual listed on the Statement of Information will be required to set up the service in the business name.

Deposit requirements

A residential property deposit may be waived under the following circumstances. 1. If you currently have service in your name at another location in the City and have not had more than one late payment within the last year or, 2. If you can obtain a letter of credit from another utility company on their letterhead, stating you have had no more than one late payment in the last year.

Download Credit Inquiry for customers sample letter

Service Discontinuance

Please note that when requesting service discontinuance we will require verification information such as a driver’s license number, Social Security number or both in order to identify responsible parties.

To disconnect service in your name, contact the Municipal Services Billing Customer Service Representative in the Finance Department at (714) 536-5919 to provide the city with the required information. Normal phone hours are 8:30am to 4:00pm, Monday through Friday, except holidays. The request can also be made in person. Your final bill may include credits for any deposits not previously credited to your account.

Backflow Prevention Responsibilities:

If your water service is non-residential, it is more likely that the water system on your property will come with annual back-flow device testing responsibilities. Notices for the required testing are sent to the same mailing address as on the water billing record. If you have a backflow prevention device, a notice will be sent to you in the annual test month it is due. If you need to have annual notices sent to an address different than your billing address, you will need to contact the Cross Connection Control Section. Learn more about cross connection, backflow prevention devices, and annual certified testing.

Other Utilities

Southern California Gas Company provides natural gas service. For connection or service information, please call Southern California Gas Company at (800) 427-2200.

Southern California Edison Company provides electric service. For connection or service information, please call the Edison Company at (800) 684-8123.

Verizon provides telephone service. For connection or service information, please call Verizon at (800) 482-8706.

Frontier provides home phone service for resident. You can also contact Frontier at this number to start service 855-620-0117.

Service off for Non-Payment

If your service is off for non-payment, you need to pay your account in full at the City Treasurer's Department before service can be restored. If you have received a white or yellow courtesy tag, please follow the instructions on the tag to avoid additional penalties and service disconnection. Do not mail your payment, as the payment must be received prior to the deadline. For same day credit, payments must be received in the night drop by 3:00 pm. A map and location of our night drop is provided on the tag for your convenience.

If you are coming to our office, we are located at 2000 Main Street, Civic Center Building, corner of Yorktown and Main Streets. We are on the 1st floor of the five-story Civic Center building. Our walk-in hours are 8:00 am to 5:00 pm, Monday through Friday except holidays.

If making a payment in person the payment must be received by a customer service representative before 4:00 pm.

Did you know?

Solar chimneys are passive solar ventilation systems. Shafts connect the interior and exterior of the building. The functioning can be improved by glazing and using thermal mass materials. Learn more about solar.