Information Services

Information Services

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Our team of technology professionals, in partnership with each department and the community, is dedicated to actively leading, supporting and advancing innovative and reliable technology solutions.


2018 MISAC Award

The City of Huntington Beach is the recipient of the 2018 MISAC Award for Excellence in Information Technology (IT) Practices. The Municipal Information Systems Association of California (MISAC) established the Excellence in Infor-mation Technology (IT) practices award in 2000 to recog-nize exemplary IT practices and each year it recognizes agencies that excel in creative and efficient uses of re-sources in local government. This award is intended to fos-ter and recognize outstanding governance and operation practices.

The program has two levels, Achievement and the higher level of Excellence. The City achieved the high-er level of Excellence this year and was recognized at the MISAC annual conference. The 2018 MISAC Award signifies that the City met or exceeded MISAC standards in the technology focused areas of Budg-et and Strategic Planning, Purchasing, Operations and Staffing, Customer Satisfaction, Internet, Project Management, Professional Development and Training, Disaster Preparation and Recovery, Policies and Procedures, and Security.

Information Services Department

Information Services supports and develops the City of Huntington Beach's technology infrastructure, including: computers, software, networks, telephones, data centers, systems and radios. The department is comprised of business analysts, technicians and targeted technology area specialists. The department is made up of two main divisions and seven functional areas. The budget is comprised of Administration, Infrastructure Systems, Customer Support, Applications and Database Systems, and Public Safety Systems.

Administration

The Administration area is responsible for overall leadership of the department, including strategic technology planning, project management, budget development and implementation, goal setting, and implementation of city-wide technology planning, standards, policies and procedures.

Infrastructure Systems

Infrastructure Systems maintains and secures the data, voice and wireless network infrastructure. This area also coordinates, procures and processes billing for all phones, cellular phones and broadband wireless. Maintaining the City's shared server hardware, coordinating data backup and offsite storage are essential functions of the division.

Customer Support

Customer Support provides hardware, software and systems support for all City employees. The Help Desk processes over 2,500 calls for service every year. Analysts also maintain the City's mapping data layers supporting spatial analysis, 3-D modeling and map atlas production, as well as supporting desktop and mobile users.

Applications and Database Support

Applications and Database Support analysts are responsible for the support of the City's enterprise software applications including Oracle (Financial, Human Resources/Payroll, and Procurement), Kronos (Timekeeping), CIS Infinity (Municipal Billing), Cityview (Permits & Licenses), E-mail, the City's internet/intranet and business applications.

Public Safety Systems

Public Safety Systems support the specialized applications used by the City's police and fire departments. Systems supported include: Police Computer-Aided Dispatch, Police and Fire Records Management systems, Emergency Medical systems for FireMed, Police and Fire Scheduling, Jail Booking, Traffic Accident Investigation, Internal Affairs, mobile data computers, body-worn cameras and surveillance camera systems.

Did you know?

The Huntington Beach Fire Department charges for emergency medical services and ambulance transportation.  However, residents can join the FireMed Program and protect their out-of-pocket costs!  Read more about the FireMed Program.


Information Services

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Contact Information

City of Huntington Beach
Information Services
2000 Main Street
Huntington Beach, CA
Phone: (714) 536-5515
Fax: (714) 536-5520
Email:
Staff Directory

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